FAQ

Where is NatalFirst located?

NatalFirst is an online store owned and operated by BORN ONLINE S.R.L., a company registered in Romania. While our business is based in Romania, we sell exclusively to customers in the United Kingdom.

Do you have a physical store?

No, NatalFirst operates exclusively online. This allows us to provide a seamless shopping experience and deliver high-quality baby and maternity essentials directly to customers in the UK.

Are prices displayed in GBP (£) or another currency?

All prices on our website are displayed in GBP (£), and all transactions are processed in this currency.

How long will it take to receive my order?

Below are the estimated delivery times for all packages:

Handling time: 1-2 business days (Monday to Saturday)

Transit Time: 1-3 business days (Monday to Friday)

Estimated delivery time: 2-5 buisness days (Monday to Saturday)

For more details, refer to our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping within Romania. For more information, please check our Shipping Policy.

What payment methods do you accept?

We proudly accept the following payment methods to accommodate our customers preferences:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • MasterCard
  • Shop Pay
  • Union Pay
  • Visa

For more details, refer to our Billing Terms and Conditions.

What if I receive a defective product?

If you receive a defective product, we will replace it at no cost. Please inform us and return the product within 30 days. You can find more details in our Return Policy.

Can I cancel my order after it’s placed?

Yes, we offer a 24-hour cancellation window. If you wish to cancel your order within this time, contact us, and we’ll cancel your order.

When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. It usually takes 5 to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider. For more details, please refer to our Return Policy.

Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. More details are available in our Return Policy.

How can I contact customer support?

You can reach our customer support team by visiting the Contact page or sending an email to our support team.

Where do you ship to?

We currently ship only within Romania.

Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. Please contact our customer support for more details.

 How can I track my order?

You can track your order through the Track Order page on our website.